|
|
About Martin Property Management
Rather than the typical
Estate Agent that also offers a lettings service as a by product to
sales, we are primarily a letting and managing agency. In
fact, we are the only independent Letting Agents in Kenilworth.
Therefore, we are
experts in letting and managing property and we cover Leamington Spa, Kenilworth, Warwick,
Coventry and
surrounding Warwickshire area.
Our goals are:-
-
To offer the best
letting and management
service in the area (and beyond!)
-
To
always exceed your
expectations
-
To continuously update our marketing and communications in line
with current technology
-
To offer all inclusive letting options for a flat fee.
-
To offer comprehensive management options for fully inclusive
fees without set up, renewal or additional charges.
We aim
to achieve this by:
-
Being accredited by the of The National Approved Letting Scheme
(NALS) and following their code of conduct.
"Martin Property Management is a firm accredited by The National
Approved Letting Scheme – a Government backed accreditation
scheme which offers peace of mind to landlords and tenants
through the knowledge that the firm they are dealing with offers
clearly defined levels of customer service".
-
Leading the field in offering a very open book fee policy with a
simple, unique and no nonsense Flat Fee approach - our fees
are openly displayed. We tell you exactly where our income comes
from and we have flat fees rather than percentage commissions
for most of our services.
-
Using the latest technology systems to give a fast, and advanced
response to enquiries and to enhance our marketing materials for
each property - we deliver property information to
prospective tenants almost instantly by SMS and email via tenant
matching with one of the most comprehensive property database
software programs available.
-
Extensive online
marketing to advertise your properties in all the places that today's
tenants are looking, this includes on our own highly ranked
website as well as on the top property portals.
-
Giving honest and
prompt feedback received from people viewing your property.
Click Here for our
latest company news.
We have been tenants and landlords ourselves, and have highlighted,
below, some of the things that have frustrated us in the past when
using a letting agent.
We have also indicated the superior service that
Martin Property Management Limited (MPM)
offer to counteract these issues. Whether you are a landlord or
tenant we are sure that you will identify with some of them:
|
Frustration |
MPM service |
|
You are not able to make personal calls at work but can not
make contact with a letting agency outside working hours. |
Phone lines open at
MPM
from:
9am - 6pm
weekdays &
10am - 3pm Saturday.
Plus: email and
phone messages are monitored 7 days a week outside of these
hours. |
|
Tenants - You have to take time off work to view a
property because of limited agency opening hours. |
MPM
offer viewings at times to suit your busy schedule,
generally:
9am – 6pm weekdays and 10am – 3pm Saturday
...and if you really can’t make these
times we will be available by appointment earlier / later
than this! |
|
Landlord - Fed up with having to show the property to
tenants yourself, or of Agencies that ask the existing
occupant to show prospective new tenants around?
Tenant – fed up with being showed
around a property by the existing tenant and not being able
to get answers to relevant questions |
A member of staff from
MPM
accompanies applicants on all viewings. This ensures a
consistent and professional presentation of the landlord's
property and also ensures that potential tenant queries can
be answered .....after all that’s what you pay an agency
for! |
|
Landlord – not keen on
being charged a fee for every new tenancy agreement or for
items that should be included like inventories?
|
...and why should you be happy with this? Our approach is to
offer you fully inclusive fee without hidden or extra
charges. |
|
Can’t easily find the agency fees on an agency website. |
Our fees are openly displayed in a simple matrix and can be
found instantly on our Landlord or Tenant information pages. |
|
Tenant – frustrated at not being given the same level of
service as the landlord. |
At
MPM,
although we have to look after our landlord clients'
properties, which brings a great deal of responsibility, you
are also our customer and we will treat your interests with
the same high level of respect and service. |
|
Portfolio Landlord – have multiple properties but
charged the same commission as if you had a single property. |
We offer a unique discount scheme to
portfolio landlords. |
|
Tenant – applied for property details but not received a
reply or received too late.
Landlord
- does your current agent not respond to your calls or pass
on information |
We endeavour to respond to all enquiries the same day.
We believe good
communication is key to customer service. You will have a
your property managers direct mobile number and we do not
just return calls during opening hours. Phone and email
monitored 7 days a week. |
|
In addition to the above,
as an independent agency we pride ourselves on being
flexible and listening to our clients. If you think we could
do even more then contact us now at
mail@martinproperty.co.uk, who knows we may even
add it to our list above.
|
< Back to Top
|
